Case studies / PICO IV

PICO IV · Lead routing and reporting

Two brands in one portal, each with its own leads and revenue

Healthcare supply · Two sales teams · One HubSpot portal

2brands in one portal
110past orders flagged to the right brand
3deactivated-rep branches fixed

PICO IV runs two brands, each with its own sales team, in one HubSpot portal.

The problem

One brand's client sales were invisible because sales followed the deal owner instead of the client's brand. After a form change, every signup for that brand went to one default rep, whichever rep the provider chose. Routing branches still pointed at deactivated reps.

What I built

  • Provider registrations from the website form route by brand to the rep the provider chose, with an unassign workflow for corrections
  • Routing now reads the field the form writes
  • Fallback rules: no rep or a deactivated rep goes to a default rep, who gets the revenue credit
  • Deal workflows that flag the brand's client orders and copy the chosen rep onto the order, with 110 past orders flagged back to 2024
  • New versus existing business set automatically from association counts
  • Revenue dashboards per brand, a full portal audit with a routing diagram, and weekly reporting

Result

Providers reach the rep they chose, and each brand sees its own sales.

Stack: HubSpot Sales Hub, workflows, website form integration, e-commerce pipeline, dashboards.

How I build HubSpot audit and cleanup projects

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